Terms of service

Prices are displayed in the currency applicable to the customer’s selected country or region through Shopify Markets.

The currency shown at checkout is the currency in which the transaction will normally be processed. Currency conversion, payment processing and any applicable exchange-rate adjustments are handled through Shopify and the relevant payment provider.

Taxes may be included in the displayed price, calculated or collected at checkout, or payable upon import depending on the customer’s destination and applicable local rules.

Available payment methods are displayed at checkout and may vary depending on the customer’s country or region.

We aim to provide accurate product descriptions, measurements and photographs. However, minor colour differences may occur due to lighting, photography, screen settings and the natural characteristics or sheen of fabrics.

Sarees and other garments may also contain minor variations in weaving, print, embroidery, stones, sequins, borders or finishing. Such variations can be inherent to textile production and handcrafted products and are not necessarily considered defects.

Orders are typically processed within 1–3 business days. Estimated shipping time is normally 3–7 business days after dispatch, depending on the destination. Orders that include custom blouse tailoring, fall/pico or other alterations may require additional processing time before dispatch.

Eligible standard products may be returned in accordance with our Return and Refund Policy and applicable consumer law.

Custom-made, made-to-measure, altered or clearly personalised products, including customised blouse tailoring, fall/pico and other personalised services, may not be eligible for change-of-mind cancellation or return where permitted by applicable law.

Customers are responsible for providing accurate measurements and information for customised garments. Products are made based on the measurements and information provided by the customer. Because tailoring is carried out without an in-person fitting, minor local adjustments may sometimes be necessary.

If an item is incorrect, damaged, defective or faulty, the customer should contact us with their order number, photographs and a description of the issue. Depending on the circumstances and applicable consumer rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Refunds are issued to the original payment method. If the transaction involved currency conversion, the final amount received may differ slightly from the amount originally paid because of exchange-rate movements or fees applied by the customer’s bank or payment provider.

We are not responsible for delays caused by carriers, customs authorities, weather, force majeure, incorrect or incomplete delivery information, or other circumstances outside our reasonable control. This does not affect any rights the customer may have under applicable consumer law.

If you have any questions, concerns or complaints, please contact us first so that we can try to resolve the matter.